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  • Pre-sale: Where is the servers located?
    Answer: The main servers are located in Los Angeles. We also have backup servers in Las Vegas and round robin DNS servers around the world. But ...
  • Technical: My email will not send.
    Answer: This usually means your ISP is blocking your outgoing email port. You can try to use another outgoing port to bypass the block, like port ...
  • Technical: SFTP does not work.
    Answer: SFTP first needs to be turned on, please request this in a ticket. Then you just have to make sure you use the main login ...
  • PHP Help: Does your web hosting support PHP?
    Answer: All of our web hosting’s plans provide support for PHP. Each PHP-enabled domain has its own separate PHP environment that you can control. PHP ...
  • Billing: Help, I lost my user name and password.
    Answer: We now have a simple web page to help you find the information: https://webhost.pro/secure/lostpassword.php (Just enter your domain name WITHOUT the www.) There is ...
  • PHP Help: What PERL modules are installed and available for use?
    Answer: For a list of installed perl modules, log into your cpanel, and click on the "I" icon next to where it says "PERL version" in ...
  • Technical: How do I upload my account before the name servers resolve?
    Answer: Yes you can, simply use the i.p. in place of the domain name. Your i.p. is listed in your welcome email if you purchased a ...
  • Technical: Do I get a I.P. address?
    Answer: Your domain name becomes your I.P., if you need to know you numbered i.p. insert your domain in here: http://centralops.net/co/DomainDossier.aspx ...
  • Pre-sale: Will there be any downtime when I move my account?
    Answer: Actually no, we provide ftp access and a temporary way to view your site when requested. This allows you to mirror your site before you ...
  • Domain Registration: co.uk details
    Answer: co.uk has to be registered for two years at a time. All registration fees should be doubled for this domain type which includes two years. ...

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